Product crack: State Bank of India's Samadhaan app

Product crack: State Bank of India's Samadhaan app

This week, State Bank of India (SBI), the country’s largest lender, launched a mobile app, State Bank Samadhaan, for its customers. The app provides customers with information on various products such as deposits, advances, and tax related details. It also comes with an equated monthly instalment (EMI) calculator.

HOW DOES IT WORK?

Currently, the app is available only for Android users and can be downloaded from the Google Play Store. The bank is planning to develop it for iOS users as well. Once installed, you can start using the app directly. On the home page, you will get 12 options, which include deposits, advance, ATM, tax and complaints. This app doesn’t allow you to do any financial transactions and can only be used to get information. For instance, by clicking on the deposit option, you will be taken to a page with details about the bank’s interest rates, an FAQ section and videos. You can also share this information with your contacts on WhatsApp. The app allows you to request for bank documents such as account statement. Those who have housing and educational loans can ask for interest certificates. Once you send a request through the app, the documents will be sent instantly to your registered email address. You can even look for an SBI branch from the app. If you have a complaint, you can upload it on the app and track it as well.

When Mint tried the app, most of the features such as information on interest rate of deposits and advances were not available or the request didn’t go through. However, some basic features such as EMI calculator and the option to share information went through instantly .

OTHER SBI APPS

So far, SBI has launched at least six financial and non-financial apps with various features. The State Bank Buddy, State Bank Anywhere and State Bank Freedom allow you to carry out financial transactions, and SBI Quick and State Bank Samadhaan allow only non-financial transactions. The Anywhere mobile app lets a user do Net banking transactions. You can transfer funds, make bill payments, book a fixed deposit, and view bank account details.

State Bank Buddy is a mobile wallet, which can be used by the bank’s as well as other customers. Once you download the app, you have to register and then load money into the wallet. You can then start using it to send money to those in your contact list.

The SBI Quick app is basically missed call banking. It allows you to give missed calls or send an SMS with pre-defined keywords, to pre-defined mobile phone numbers to make balance enquiries, get account mini-statements, block ATM card, and also enquire about car and home loans. The service is currently free of charge, but available only to some of the bank’s customers.

State Bank Freedom app allows balance enquiries and money transfer. State Bank Secure OTP is a one-time password (OTP) generation app for verifying transactions. This is an alternative way to getting an OTP on the app instead of through an SMS.

Source:BankingUpdates