TIME TAKEN BY BANKS FOR PROVIDING SERVICE -RBI

Time taken BY BANKS for providing service -RBI

CITIZENS’ CHARTER 

I. Public Accounts Department
Sr No.	Description of Service	Time taken for providing service
1	Delivery of receipted challans tendered with cash	Within 20 minutes (depending upon volume and cash tendered)
2	Delivery of receipted challans tendered with cheques issued by Government departments maintaining accounts with Reserve Bank of India	Within 30 minutes
3	Delivery of receipted challans tendered with local cheques drawn on other banks	After 3 clear working days
4	Delivery of receipted challans tendered with outstation cheques	7 days (for the four Metros) 15 days for other centers
5	Submission of scrolls to Government departments	On next working day
6	Submission of monthly statements to Government departments	On second working day of the following month
7	Cash withdrawal by Government through cheques	20 minutes (Depending upon volume of withdrawal)
8	Receipt of debit/credit scrolls from agency banksandreimbursement of claims/settlement	Day to day basis

Notes:

These timelines are indicative and exclude the date of submission of the application and are subject to the application being complete in all respects.

If departments are likely to exceed the timeline, they will revert to the applicant.

In case an applicant doesnot get a response within the indicated timeline, they can approach the head of the concerned department. The department head will respond with the status of the application, the reason for delay, request for additional information, if any, as well as the likely time for disposal of the application.

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