State Bank Of India Mobile Wallet App -"Buddy" FAQ
What is Buddy Mobile Wallet?
State Bank Buddy is State Bank of India's mobile wallet on your smartphone. It is a semi-closed prepaid wallet which can be used to transfer money to other wallet users and bank accounts, anytime, anywhere.
What are the features on the State Bank Buddy mobile app?
The following services will be available on State Bank Buddy mobile app.
Send Money
View Your Statements
Personalize your Buddy
Prepaid Mobile Recharge & DTH
Pay Your Bills
Book Movie Tickets
Online Merchant Payments
How do I download the mobile wallet app?
You can visit the Apple App store or Google Play store depending on your phone and search for State Bank Buddy by using the keyword "State Bank". You can click on install and download the app.You can also,give missed call on 09021122222 and will receive a link via sms to download State Bank Buddy
How do I access my app after downloading it from the app store?
You will need an active internet service (2G / 3G / 4G / Wi-Fi) to use State Bank Buddy.
Do I need a minimum eligibility to register for the services?
If you are an Indian national having a mobile number and above the age of 10 Years, then you are eligible to download and use the State Bank Buddy services
How do I register for Buddy?
You can sign up/register with following options -
a) Facebook (Username & Password)
b) Sign Up (Mobile Number (mandatory), email ID (optional) & PIN/Password)
To sign up, you need to do the following -
a) If you select Facebook Sign Up option, then you will be directed to the authentication page of Facebook Connect service. You will have to enter your Facebook username and password or if Facebook account is pre-integrated then you will be asked to allow permission to access the credentials to proceed with sign up for the mWallet service.
b) If you select sign up option, then you will have to enter mobile number (mandatory) and email (mandatory)
c) After successful validation by Facebook Connect service or sign up, you will be displayed the mobile number or you will have to enter mobile number (for Facebook Connect option).
d) You have to set up PIN for accessing mWallet service & authenticating transactions going forward.
e) Simultaneously, you will get a welcome message with OTP on mobile as SMS and to the email ID, if provided.
f) You have to enter the OTP, select a Security Question from the dropdown and type your answer as prompted & submit the request.
g) g.You will be allowed 3 attempt to enter the correct OTP. After every wrong attempt, a message will be shown 'Incorrect OTP. Please enter the correct OTP.' Post 3 wrong attempt, message will be shown 'Please regenerate OTP using ‘Resend OTP’ option.'
h) If OTP is not received by you, then use the 'Resend OTP' link to resend the OTP to your mobile number.
i) Upon successful registration, you will be registered for State Bank Buddy. A success message will be sent on your mobile and/or email.
Is there any charge for registering on Buddy?
Currently, Buddy is a free app, there are no charge for registration of the app. However, since the app uses internet services, the charges for internet data as charged by your mobile operator will apply.
Is OTP mandatory for registering for State Bank Buddy?
OTP is a mandatory requirement for registration of State Bank Buddy.
I didn't receive any OTP, how do I create my account?
Click on "Resend OTP" on the screen where you have to enter the OTP.
I have entered wrong OTP. What do I do now?
You will be allowed 3 attempt to enter the correct OTP. After that you will have to regenerate OTP using 'Resend OTP' option.
I downloaded the app and registered successfully, but I could not login to the app and was given an error.
Please re-try logging in after some time. You can login with the same user id & password which you created by tapping on the 'Login' in the app.
The app allows to login using Facebook. Is this safe?
By using the Facebook credentials, we are only prefilling your details in the State Bank Buddy wallet creation form as per your Facebook profile. The application is hosted on the secure environment of SBI and is extremely safe.
I am trying to launch the app after downloading it from the Play Store / Apple App Store, however the app is not launching or crashes frequently. What do I do now?
If your app unexpectedly quits, stops responding or won't open, then try the following:
Close the app and restart it again
Kill all running apps and try restarting again
Turn off your device and switch it on. Then try to launch the app
Make sure you are using the latest version of the app
Delete and reinstall the app
Make sure you have a working data plan on your carrier's network or Wi-Fi connection
I am trying to create my Pin, however the app is not allowing me to do the same. What do I do now?
If the PIN is not being accepted by the system, please check for the following and try again
Sequential number: For e.g. 1234 or 6789 are not allowed
Repetitive: For e.g. 1111 or 7777 are not allowed
The app says invalid password. How do I login now?
If you're seeing an error saying your password is incorrect and you're sure you're entering the right password:
Make sure that your caps lock key is turned off
Try upgrading your browser and reset your password
Try a different web browser
Source:SBI
No comments:
Post a Comment