Samsung Pay-Make card payments through your phone

Samsung Pay-Make card payments through your phone

FAQ- Frequently Asked Questions

What is Samsung Pay?

Samsung Pay is a secure and easy-to-use mobile payment service. You can add credit and debit cards of participating issuers / banks on your Samsung Galaxy smartphones which allows you to make purchases almost everywhere.

How does Samsung Pay work?

Samsung Pay uses patented Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments.

Which payment cards can I register to Samsung Pay?

Standard Chartered Bank Debit & Credit Cards can be registered to Samsung Pay

What devices are compatible with Samsung Pay in India?

Samsung Pay supports Galaxy S7 edge, Galaxy S7, Galaxy Note 5, Galaxy S6 edge+, Galaxy A5 (2016) and Galaxy A7 (2016), Other newer models will follow.

Why should I use Samsung Pay instead of my plastic cards?

Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don’t have.

Can I use Samsung Pay in foreign countries?

Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are traveling to, you should be able to use Samsung Pay to make your payment.

Can Samsung Pay make online purchases?

Not currently. Samsung Pay currently supports in-store payments only.

Can Samsung Pay make online purchases?

Not currently. Samsung Pay currently supports in-store payments only.

How does Samsung Pay work?

How do I make in-store purchases with Samsung Pay?

Initiate Samsung Pay by swiping-up from your home screen or Samsung Pay app.

Select the card you want to pay with, by swiping left or right.

Verify your fingerprint and place your phone near the card reader or NFC reader to complete the transaction. Alternatively, enter your 4-digit Samsung Pay PIN* if you have chosen not to use the fingerprint feature.

In case you are prompted for a PIN, you may be required to input the 4-digit Card PIN.

Do I need to have an active internet data connection for Samsung Pay to work?

Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store card purchases. It is recommended the device should be connected to the internet for the best Samsung pay experience.

How can I keep track of purchases I've made with Samsung Pay?

Samsung Pay shows the last 10 purchases. To see the same:

Open Samsung Pay

Choose the card

At the bottom you’ll see available transaction history

The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

No. The card image displayed in Samsung Pay may not always exactly match the physical card image.

As long as the following key information displayed on the card image inside Samsung Pay matches with that of your physical card you should not face any issue while making a transaction

The Card Issuer Name

The Card Network Name

The last four digits of the physical card

If you face any issues, please contact your banks/issuers.

What should I do if I lose my original payment card and then receive a replacement card?

The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Pay and register the replacement card.

For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.

Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or the digital card number that has been assigned to your device for that card. If you wish to suspend your physical card, please contact your card issuer for assistance.

What is the "Retry" button I see when I am trying to make a payment?

The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC payment or has not received a notification of a successful payment.

The “retry” button allows you to begin the payment process, one additional time, without reauthorizing using your fingerprint or PIN. When an NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.

Can I use Samsung Pay at an ATM?

Currently Samsung Pay will not work at ATMs in India.

The cashier is asking me for the last four digits of my card number. What number should I provide?

You will need to provide the last four digits of the digital card number. For ease of use, the last four digits of the digital card number are located just below the selected card image and are always followed by the following message “Last 4 digits for Cashier”.

Getting Started

How can I start using Samsung Pay?

To use Samsung Pay, you need:

A compatible Samsung device with the latest Android software

A supported payment card from Standard Chartered Bank

A Samsung account

Registered fingerprint or Samsung Pay PIN

How can I register my card?

Cards can be either automatically registered by scanning your card with Samsung Pay or manually inputting the card information.

Then, depending on the policies set by your bank or credit union, Samsung Pay will prompt you to verify your identity through an email, SMS or a phone call.

How many cards can I register into Samsung Pay?

You can register up to 10 payment cards in Samsung Pay. (Credit Cards, Debit Cards)

How long will it take for my card to activate after registering it to Samsung Pay?

The average amount of time between the request for activation and approval will be within minutes, but it can take up to 10 minutes after any additional verification requirements have been met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter delays.

Can I use Wi-Fi connection to register my card in Samsung Pay?

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues while registering the card over Wi-Fi, we suggest switching to a cellular data connection.

How can I create Samsung Pay account?

When you open Samsung Pay for the first time, you will be asked to sign in to a Samsung account. If you do not have an account, you can create one at that time.

Can I download Samsung Pay from Play store or Galaxy App?

No, you cannot download Samsung Pay from Play Store or Galaxy App. The app will be installed through software update or MR (Maintenance Release) update.

Payments Security

How secure is Samsung Pay?

Samsung Pay uses leading edge tokenization and authentication methods to secure your information. Samsung Pay also uses biometrics as a security measure, enabling users to authenticate Samsung Pay via fingerprint or Secured PIN. In addition to the security measures implemented by Samsung Pay, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks.

What is tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

Does Samsung Pay store my personal/payment information on a server or my device?

No. Samsung Pay does not store your personal/payment information on a Samsung server or the device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

What should I do if my device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s ‘Find My Mobile’ service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).

If I were to switch phones, do I need to add the cards all over again?

You would need to register your cards again if you were to change your phone as no data will be stored in the application.

Will my Samsung Pay information still be on my device if it is formatted?

No. Formatting your device will remove all payment cards registered to your device.

Source:Standard Charted Bank