SBI Chairman : Integration of the human resources is the biggest challenge
In any merger, the biggest challenge is always integration of human resources, because the people who are coming in have a lot of apprehension. Even for the people in the bank into which the other banks are merging, they also have a lot of apprehension. There is always an apprehension that opportunities will go down. There are apprehensions of displacement. Many of these apprehensions are unfounded. For example, there may be someone from north India who is in an associate bank in south India. It will be difficult for that person to get a transfer back to North. But it will be possible, when the associate is merged with SBI. We also learn from the media that there are some customers who are apprehensive as they feel they will not get the same kind of personalised attention. We need to allay their fears. We assure them, if they were getting personalised attention, they will continue to get the same. Not only that, they will get far better reach, far better products because we are going to roll out state-of-the-art products simultaneously at all of these institutions. I would like to reassure them that the level of customer service will be better post the merger...Read More >> Click here
Source:http://mycbou.blogspot.in
No comments:
Post a Comment